Troubleshooting login

When the magic link doesn't arrive, when the app loops on the splash screen.

title: "Troubleshooting login" description: "When the magic link doesn't arrive, when the app loops on the splash screen." category: "troubleshooting" order: 1

Magic link not arriving

• Check spam / promotions tab. Sender is noreply@bragi.fit.
• Wait 2 minutes — links can take a moment.
• Confirm you typed the right email. Misspellings are the #1 cause.
• Try again. If a second attempt also fails, email support@bragi.fit with the address you're using.

"Session expired" loop

• Hard-quit the app and reopen.
• Web: log out → log in (the cookies refresh).
• If it keeps looping, your device clock is probably wrong. Set it to network time.

"Invalid token" error

This usually means a stale session. Settings → Account → Sign out everywhere → sign in again resets all sessions across devices.

Email is correct but no account exists

You might be on the waitlist instead of registered. Visit bragi.fit and complete the signup form.

App keeps crashing on splash

Update to the latest version via the App Store / Play Store. If you're on the latest and still crashing, email support@bragi.fit with the device model + OS version + a screenshot if possible.

Still stuck? Email support@bragi.fit — we reply within 8 hours.